Australian Onsite EnergyHow to make a complaint
Email hello@australianonsiteenergy.com.au with the subject “Complaint”, or write to the postal address below. Include:
- your name and preferred contact details;
- a clear description of the issue and relevant dates;
- supporting documents, if any; and
- the outcome you would like us to consider.
What happens next
We aim to acknowledge a complaint within 5 business days. We will assess it fairly, may ask for more information and aim to provide an outcome within 30 days. If more time is reasonably required, we will explain why and provide an updated timeframe.
We do not charge a fee for making a complaint. You may nominate an authorised representative to deal with us on your behalf.
Privacy complaints
Send privacy complaints to privacy@australianonsiteenergy.com.au. Our privacy policy explains the process and the option to contact the Office of the Australian Information Commissioner.
Energy retail complaints
Australian Onsite Energy’s website assessment is not an electricity retail contract. If your complaint relates to an existing electricity retailer or distributor, the relevant state or territory energy ombudsman may be the appropriate external body. We can identify the project party responsible for a complaint where a project contract is in place.
Contact
JCF Coaching Pty Limited
operating Australian Onsite Energy
ABN 62 611 734 724
Email: hello@australianonsiteenergy.com.au
Privacy: privacy@australianonsiteenergy.com.au
Post: 130 Parry Street, Newcastle NSW 2302, Australia